Support
Having trouble with PhraseX? Check the frequently asked questions below, or email us directly.
Contact support
Email: support@jaxme.dev
Please include your device model, iOS version, PhraseX version, the steps that led to the problem, and any messages you saw. Do not send passwords, verification codes, or clipboard history containing sensitive information.
Frequently asked questions
- How do I enable the keyboard? On your iPhone, go to Settings → General → Keyboard → Keyboards → Add New Keyboard and select PhraseX. Then open the PhraseX keyboard settings and enable Allow Full Access so the keyboard can read content saved in the main app.
- Why aren’t my new phrases showing in the keyboard? First check that the content has been saved in the main app. Then switch to another keyboard and back to PhraseX.
- How do I restore my Pro purchase? On the PhraseX Pro page in the main app, tap Restore Purchases and make sure you’re using the Apple Account you purchased with. If your purchase still isn’t restored, email support.
- Why isn’t iCloud sync updating? Make sure Pro is unlocked, you’re signed in to iCloud on your device, and sync is enabled in PhraseX Settings. You can check the sync status and tap Sync Now on the settings page.
Privacy and terms
Read the PhraseX Privacy Policy and the Apple Standard End User License Agreement.